Returns & Exchanges
Log on to www.hornytoad.com to place an exchange order. Enter the promo code you'll find on the back of your invoice during checkout. By doing this, you not only guarantee your exchange is in stock, but you'll get free shipping! If you prefer to call in your exchange, feel free, we like talking to you: 888.865.8623.
Detailed instructions to send back your return can be found on the back of your invoice included in your order. If you have misplaced your invoice, received the items as a gift, or do not have an invoice, please contact customer service at 888.865.8623 or email info@hornytoad.com to process a return authorization. Please do not send items back without an invoice or return authorization.
When sending the return back to us please use a carrier who can track and insure your package. Please keep in mind Horny Toad is not responsible for goods that are lost or stolen in transit.
Send Returns To:
Horny Toad
Attn: Customer Service Returns
965 S Northpoint Blvd
Waukegan, IL 60085
Please note that all returns must be clean, unworn and unwashed. If you have concerns about this policy, please call us before you ship your return. Also note that we make final decisions on returns when the item is in our possession.
If the item you would like to return was not purchased directly through Horny Toad, please attempt to return it first through the original place of purchase. If you are unable to process a return through your original place of purchase, call us. We will do what we can.
want to talk to a person? call 888-865-8623
Hours:
Monday - Friday, 9:00 AM - 7:00 PM EST
Saturday-Sunday 10:00 AM - 6:00 PM EST
Saturday-Sunday 10:00 AM - 6:00 PM EST
