
There are a couple of things you should know. The first is that we’re upping our online customer service hours for the holidays. That means if you need something – anything – Horny Toad-related, our customer service ninja badass Ian will probably save the day.
If you’re like us, you read a statement like this and your mind naturally wanders to the question: “Anything? Just how unflappable is this guy?”
We thought we’d save you the trouble and “live chat” him ourselves. Here’s how it went:
Toad Customer Care: Good afternoon, thank you for contacting Horny Toad, how can I help you?
Visitor: Hi! I wanted to let you know that I did not get 3 compliments the first time I wore my Horny Toad shirt.
Toad Customer Care: I’m sorry to hear that. You are definitely welcome to send it back for a refund if you’d like.
Visitor: Oh, wait, just saw the guarantee, 1 compliment the first 3 times?
Visitor: Okay, Well I’ve worn it three times and I’m not sure if I really got any compliments. Someone at work said it was interesting and that the fabric felt amazing, but those aren’t really compliments. Or are they?
Toad Customer Care: That’s up for you to decide. You are more than welcome to send it back if you aren’t satisfied.
Visitor: if I send you a photo of myself in the shirt, will you tell me how it looks?
At this point Ian walked around to the front of the office where the pranksters were sitting. Which leads us to the second thing you should know: the internets are not private, people. Once he got suspicious, all he had to do was glance at the IP address from the messenger and he knew it was an inside job. Busted.
Welp. You can’t win ‘em all.
But in case you need some stellar (and very patient) Horny Toad customer service, here’s when to find the person we’re now calling Saint Ian:
11/19-12/22
Monday – Friday 9am EST – 8pm EST M-F / 6am PST – 5pm PST
Saturday 12-4 EST / 9-1 PST
You can call 888-865-8623 or hit him up on the live chat via www.hornytoad.com (like we did).















Today we chose the first winner of our 






